Shopping Terms & Privacy

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PRICING POLICY

Prices shown on the Site are in US Dollars and are exclusive of taxes of the U.S. or any foreign taxes. No further tax will be added while shopping on the Site, but please note that the goods may incur additional fees, duty and custom taxes in the country of destination. Such fees, duty or custom taxes are the responsibility of the buyer, and so customers are advised to check this prior to placing an order with us.

If US based, we now have the option of shipping directly from the US. Due to the NAFTA agreement between the US and Mexico, all Paola van der Hulst jewelry is exempt of any import duties into the United States.

Please email us at sales@paolavanderhulst.com should you require further details or information.

PAYMENT

We currently accept credit card payments. You can make the payment by Visa, MasterCard, American Express, Visa Debit, all of which are processed via PayPal.

DELIVERY

Paola van der Hulst ships each purchase with FedEx both in Mexico and in the US. All pieces are insured until delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

Please note that as most pieces are made-to-order, it may take up to five weeks to dispatch. Please email us at sales@paolavanderhulst.com prior to placing an order should you require an urgent delivery.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.

RETURNS & EXCHANGES

Due to imports and exports worldwide, please note that all sales are final.

FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size. Where possible, we will offer to repair faulty pieces. If it cannot be repaired, we will manufacture a new piece.

Please read through our jewelry care guide to keep your pieces in pristine condition.

OUR PRODUCTS

We have made every effort to display as accurately as possible our products (size, color) that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Please be aware that due to the usage of color gemstones in our jewelry, color may vary slightly from piece to piece.

COPYRIGHT

The Site and its content is copyright of Paola van der Hulst – ©. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited without permission. You may, however, print or download extracts for your personal and non-commercial use only and always acknowledging the Site as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content.

PRIVACY POLICY

Paola van der Hulst respects the privacy rights of all its online visitors and recognizes the importance of protecting such information. We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.

We may use non-personally identifiable information (such as your IP address and the pages that you visit on our site) to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.

By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. Please exit the Site if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where use of the Site is not permitted.